Voted Best Answer
Feb 16, 2016 - 02:39 PM
before I mention some HAM KPI's that we use, a short refresh on what makes a good KPI so that you can then use that to build your own - all organisations are different.... and for a KPI to be both meaningful and easily communicable, it needs to have the following four elements:
- objective - What is the business / organisational objectve of the KPI
- source - Data is at the heart of a KPI and the source data must be validated regularly (Garbage in , Garbage Out)
- performance criteria - Clearly defined so all of your stakeholders know and undertsand what is being reported !
- action plan - What do we do if X?
My favourite, if one can have one, is "Action Plan" as you would be amazed how many organisations have KPI's but have nothing by way of process that states "What happens if we are at x?", or "Who do we tell if we drop by y?" or "If we hit z what do we do next?".
Time to procure
Quality of product - linked to service calls
Cost of engineers per hour
Compute per sqcm of case
I have lots more so feel free to message if you'd like them but try thinking about your own organisation and the challenges you and your colleagues are facing, then considering the points above, build your own.