Hi Can any one explain ,what are the Basics Metrics to follow for Software Asset Management (SAM)?

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Ulaganathan

Hi Can any one explain ,what are the Basics Metrics to follow for Software Asset Management (SAM)?

Status: Open Mar 31, 2016 - 06:57 AM

SAM Metrics

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@SAMGarde

Apr 04, 2016 - 03:23 AM

Thanks for the clarification:

So - what are KPI's ? KPI's are "measures that quantify objectives and enable the measurement of strategic performance"

With that in mind any examples provided should be looked at as simply guidance what your organisation will need is likely similar though not necessarily identical. Think about what is important to you & your stakeholders.

The one example you asked for more detail on...

"Percentage of supported software licences in use"

You have 5,000 PVU's of IBM Datastage all of which you are paying software maintenance on. However, only 3,000 PVU's are in use. The KPI is 60% - What does this mean? That 40% of your annual IBM Datastage spend is not delivering any business benefit and you could consider retiring some maintenance, negotiating to replace the unused software with IBM or if you are in the EU selling some of the licences to a 3rd party.

The final component of a good KPI is an action - If X then Y - your KPI register needs to clearly define what happens if required values are met / breached otherwise its just a bunch of numbers....

Below are a few more examples:

Estate utilisation
Percentage of supported software licences in use
Percentage of unsupported software licences in use
% of licence estate in compliance

Financial
Value of supported software under deployed
Value of unsupported software under deployed
Value of all software under deployed
Value of supported software over deployed
Value of unsupported software over deployed
Value of all software over deployed Monthly
Value of banked annual maintenance savings

Licence Entitlement
% of procured licence entitlement records held in the SAM repository
% of procured software covered by maintenance contract

Acquisition Process
The % of software purchases centrally controlled

Upgrade Utilisation
% of new requirements met via upgrading free entitlement

Inventory
% of hardware & software included in the inventory

Retirement Process
% of hardware assets retired to process, capturing software for harvesting / reuse

Audit
Maximum days to satisfy a publisher audit request
Minimum days to satisfy a publisher audit request
Number publisher audit requests challenged by publisher
Number of publisher audit requests requiring mitigation

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@SAMGarde

Apr 04, 2016 - 02:08 AM

Good morning Ulaganathan,

Can you clarify your question please? Do you mean what are the basic metrics to follow by way of:

KPI's
% Software under maintenance that is in use
% Estate that is successfully inventoried

or do you mean

Basic licence metrics
Per processor
Per user
etc

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Ulaganathan

Apr 04, 2016 - 02:57 AM

Hi,

Thank you so much for your reply

I would like to know about the Metrics which pertaining to KPI

Could you please elaborate the below:

KPI's
% Software under maintenance that is in use
% Estate that is successfully inventoried

also , if any other Metrics which needs to include in KPI, please specify

Many Thanks,

Regards,
Ulaganathan

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kristopherwong

Apr 04, 2016 - 06:14 AM

SAMGarde has given you a great start to your SAM metric journey; howveer, I'd like to clarify a few things from my point of view.

Metric, KPI, and measures all need to drive behaviors in the organization. While measuring everything maybe possible, its much better to select 3-4 key metrics that you will regularly, consistently, and accurately report on.

My suggestion is to select 1 KPI in each of (1) Financial, (2) Customer Satification, (3) Risk, and (5) Quality. Remember that what you measure you'll optimize and you need to be sure that you want to optimize that specific behavior. Ex. You can optimize RISK by over purchasing; however that will de-optimize the financial. So by ensuring you have both of those will create a happy balance..

Anyways, check out http://beaconize.com/2016/03/10/metri... its a blog I wrote earlier in the eyar about this very topic. I'd be happy to have an offline conversation if you need more individual direction (just drop me an email via website)

-Kris

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Ulaganathan

Apr 05, 2016 - 06:18 AM

Hi SAMGarde,

Thank you so much for your detailed explanation on KPI Metrics

Its really very worthful and elaborated well in all aspects of the Metrics

Have a Nice Day !!!

Regards,

Ulaganathan

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@SAMGarde

Apr 05, 2016 - 09:15 AM

Hi Ulaganathan,

Thats my pleasure I am glad our answers were helpful - you are welcome to message me if you need anything more.

Feel free to express your gratitude with a "Thumbs up" on my answer ;)

Andrew
CEO SAMGarde

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