Voted Best Answer
Jun 10, 2016 - 06:00 AM
Lots of details on this have been previously discussed and written about. If you are going to setup a ITAM program in your organization you need to spend time understadning what your business objectives and requirements are... before looking at tools. Remember that ITAM is a solution to an organizational problem (or opportunity); however, every organization is different.
My suggestion is to figure out the biggest opportunities or problems (usually financial/risk, quality of service / End-User satisfaction, and Time/Speed) and then generate a set of business requirements (in a BRD) which would resolve or improve those aspects. Generally, you will need to cover People (skills, education, support, etc.), Process (lifecycle, ITSM integration, security integration), and platforms (tools, integration, and configuration).
Anyways, good luck.
P.S. Check out Flexera, Snow, Aspera, iQuate, and Eracent. They are all great but have their strengths and weaknesses and depending on your environment one maybe favored over another.