Voted Best Answer
Jul 04, 2016 - 03:06 AM
This is a massively open-ended question, and there are hundreds of different combinations and datasets that you can provide key stakeholders.
A few examples include;
Finance - Software spend, financial trends, predicted future spend
IT Sec - Unapproved software, machines with no antivirus installed, server patch levels, inventory records
HR - User records (helps update any inaccurate AD structures)
Service Desk - User, Hardware, Software Usage, Configuration reports
Senior Management - Compliance, Cost avoidance, changes in risk
How often you want to send them is up to you and your organization. I've seen some organization provide Bi-Weekly reports, weekly or even quarterly reports. It depends on the deliverables and levels of visibility that your stakeholders require. Speak to your key stakeholders, identify the reports that can add value to them and identify how often they'll need the reports.
The data within the reports is one of the ways in which you can really add value to the organization and show off SAMs worth. Make sure that you understand the data before you send it and that it is accurate. If you provide key stakeholders with inaccurate reports then you end up devaluing SAM and the stakeholders may lose faith in the data you can provide them.
Through SAM technologies there are hundreds of reports you can provide key stakeholders. Just make sure you understand their requirements, what they need and any additional datasets you can provide them to add further value. Talk to them! :)
Moving forward, things like Cloud usage and user access reports will also help IT Ops and Department heads, so they can identify whether or not their cost center is getting value from their investment in new technologies and services.