Asset Number or ID for items replaced under Warranty
Perhaps I'm in the wrong place, but I have a general "Best Practice" or at least "Common Practice" question.
We have common IT assets which are covered by warranty, and are occasionally replaced by said warranty.
When the replacement asset arrives there are (at least) 2 options.
1. Update the systematic record of the asset to reflect the new details - new Serial number, MAC address etc. then physically tag the asset with the same asset number/ID - (Say "A1234"). The systematic record would be noted that it was replaced, perhaps even noting the old serial number etc.
2. Retire the original asset record systematically. Create a new asset record for the "new" piece of hardware. Update the PO, warranty, purchase date(?), purchase cost information etc.
Concerns for option 1: Does the accuratly reflect the real-world situation sufficiently?
Concerns for option 2: Basically every replacement would generate a new asset record. If a laptop is replaced 3 times, we'd have 4 asset records. If the original PO was for 1 laptop, we'd now have 4 laptops referencing that same PO (3 of which would be retired). Our Incident tickets would not reflect that we've had 3 incidents for 1 asset, but just 1 incident per asset for 3 assets (not quite the same when you're looking at reports).
Additional thought: We wouldn't make a new asset/asset record if only a portion of the original hardware was replaced. Not if 10%, 50% or 95% were replaced. So why make a new one if 100% is replaced?
Open Aug 10, 2016 - 11:29 AM
asset, asset tracking, replacement, warranty replacement, asset tags, asset tagging