Sep 23, 2016 - 09:36 AM
- Usually SAP invoices annually. It is dependent on the Self-Audit process
- Sometimes SAP will audit customers out of cycle. Then invoices may be sent outside the yearly cycle
- SAP usually has contract renewal cycles written into their contracts
- Sometimes customers will want to approach SAP directly when they want to change something about their contract or when planning a further or re-purchase or introducing a new product, maybe due to an internal project
When there is a legitimate uptick and a customer notices this, it is advisable to discuss a strategy for negotiations with SAP. Only after all data is available and goals and negotiation strategies are clear, show the customer consider taking action. Either they decide to wait for the next regular contact with SAP or proactively approach their SAP account executive. Often approaching the AE can be beneficial or even advisable, but that depends on the situation.
Sadly, there is no clear answer, but as with anything SAP -> “it depends…”.