Oct 27, 2016 - 05:26 AM
You are welcome to contact me direct about our audit defence programme which covers multiple vendors as each one has a different approach.
Oct 27, 2016 - 08:45 PM
In terms of technology, there are a number of Software Asset Management technologies that can help you mitigate your risks and help with a self-audit. A list of SAM solutions can be found on the ITAM Review's sister site, Tools Advisor (http://www.toolsadvisor.net/) or the recent SAM Tools Universe report.
Technology is only one part of the audit - you also need people. I'm not sure what kind of organisation you work for but I suggest getting the LAR or Managed Service Provider (MSP) involved to help understand the complex licensing models, understand contracts and optimise the estate before the audit.
There are a number of specialist SAM service providers that can also help conduct a review of the licensing position and SAM Maturity.
It is important to remember that depending on the vendor, if you already have an official audit request with a specific date already stated, then any changes made AFTER that date will not count towards the audit results. If no date has been set, but you have had a heads up that an audit is likely, then you can absolutely make changes.
Oct 27, 2016 - 09:35 PM
Failing that, as a minimum you should get your contracts together and make sure you understand what your entitlements are.
Oct 28, 2016 - 04:17 AM
If the client has not signed a binding contract ( like a Microsoft MBSA , VLA, EA, etc.) then thay may be within their rights to say 'NO'.
Unless -ofcourse - this request is a legal court order that compels you to oblige.
Have 'Legal' review and determine the appropriate response; the time & effort of letting the vendor's representative come in is very consuming on your client business operations.
That being said, you should be getting the gist from my SAM fellows above that the answer is not 'tool-centric'. You need a combination of 'tool' and proper entitlement analysis to determine Effective license position.
If the vendor is Microsoft; the 'go to' utililty for collecting data is MAP. And here's a how to youtube video ( from us at AssetLabs) that will help you keep your sanity ( https://youtu.be/c0u2AxIS0Qg) . You will still need another 'service' for reviewing the purchase data, determining entitlements... the applying entitlements againt the proper 'installs' ( and I'll skip the issues about usage rights to reduce deployment counts).