Voted Best Answer
Feb 16, 2017 - 12:50 AM
What an interesting subject and no doubt one that will generate much debate and varied views. Managed Service providers would tell you that they can do it all for you but as David says, they will not accept the risk associated with any licence shortfalls. Even if you outsource ITAM you still need some sort of in-house team (or some personnel from the Managed Service company working onsite as part of the deal) as you will need to collect data (usage, entitlement, AD, CMDB, etc.) for the outsourcer to be able to assess your compliance positions. You will also need some people to be able to investigate any anomalies/situations that the outsourcer may identify. The questions will need input from your own technical and management personnel to be able to answer them properly. Before you outsource look at things carefully and ascertain how much work will remain in-house even if you outsource. From experience, you cannot do this wholly in-house (there is too much to do) and you cannot outsource and wipe your hands of everything. A hybrid solution is more often the best approach as this provides you internal insight and also external expertise and consistent processes.