Aug 04, 2017 - 08:26 AM
ServiceNow is a fantastic ITSM solution, the market leader if you will. However, I'm a firm believer that you need a dedicated Software Asset Management solution rather than purchasing a module within a ITSM tool. A lot of the leading SAM Tools like Snow, Flexera, Aspera, Concorde etc all have integration with Service Now so they can use each others data. That way you get the best of both worlds.
I know ServiceNow are looking at expanding the module into a full blown SAM solution to rival the likes of Snow and Flexera. Speaking to friends who use ServiceNow & the SAM module always seem to have problems and find it doesn't meet their SAM requirements, but they have to use it regardless due to budgets!
I can put you in contact with said friends to understand how they're overcoming their challenges if you want! :)
Aug 07, 2017 - 04:32 AM
Aug 18, 2017 - 10:13 PM
It is crownfunding effort and customers will be able to get weekly updates on content.