Sep 12, 2017 - 01:56 AM
Free recorded webinar: "2017 Buyers Guide to SAM Tools & MSPs"
Review of SAM Managed Service Providers from 2013:
Review of SAM Managed Service Providers from 2015:
Both reports above include selection criteria.
An independent standard to select SAM MSPs (based on the critieria from reports above) :
Outsource ITAM or keep in-house:
Driving successful SAM MSP relationships:
Sep 12, 2017 - 06:07 AM
Martin has some great historical resources for looking at the SAM-MSP ecosystem. Being a technology provider for SAM providers to offer the 'MSP', we've seen a few things that you might want to take into consideration.
1) Boldly Go: After first taking Martin's suggestions into consideration, also consider a SAM-MSP that is both 'Kirk & Spock'. Though a SAM-MSP may understand the 'mathematical logic' of licensing (Spock), do they understand the nature and behaviour of the vendor (Kirk?)
2) This round is on me: Does your SAM-MSP do pints ( or G&T's) with the vendor? There are a MSPs that have a revenue-relationship with certain vendors; tie that in with the fact that there is significant employer cross-over between vendors and 'channel' and you have a legitimate concern that needs to be addressed by the SAM-MSP.
3) Bring a gun.... and a whip: Lastly, like SAM 'product' providers, there is no magic bullet where a single SAM methodology/solution can be aimed at your enterprise. Consider a SAM-MSP with several technology options... or even a multi-SAM-MSP environment to deal with specific vendor/technology layers that you may have.
Sep 12, 2017 - 07:38 AM
Full disclosure. As someone who works for an organization that provides these services, Siwel, and having personal experience working with clients to help "on board" them, I feel I do have some insight into where clients have typically struggled making decisions on what they need and what they are looking for (not always the same thing). I would make the following recommendations/ask yourself the following questions:
Know what you want:
* Are you looking to effectively "outsource" all ITAM operations or just a subset of tasks and processes?
* Is it for just one software publisher or many or all?
* Is it for all regions/business entities or a subset
* Is it just licensing, or do you/will you need support with vendor management, contract management/negotiations, audits, tool implementation/support, process improvement/best practices etc?
* What devices/licenses are within scope - desktop, data center, mobile, cloud, mainframe?
As Steve mentioned, does it matter if your selected partner is "affiliated" with any publishers or software sales?
Longevity - understand if they have they been offering these services for a couple of years or decades?
Is national or global support required?
Are you looking for an out-of-the-box offering or something customized to meet your specific needs?
Are you just looking for a purely "operational" vendor/service or a partner to work with you as your needs and environment change?
Does your executive team see this as just a (hopefully) cost-cutting exercise or is there a real desire to be more efficient, grow your Program maturity etc.
If your organization is timid/risk-adverse start small - e.g. with one publisher initially (NOTE: there will still be considerable on-boarding effort initially, regardless of the number of publishers)
By answering the above and following the other advice/information shared elsewhere, you should be able to find the MSP that is the best fit for your organizations needs.