Dec 29, 2017 - 02:56 AM
Are you buying retail licenses rather than under a Volume Licensing agreement? Certainly the MS retail licensing process doesn't fit too well with a SAM tool - from the one license we purchased this way I recall receiving a code to download the software and then another code to access the license key, which then couldn't be saved anywhere. Not ideal.
I'm not sure what the solution is unless you have sufficient scale to leverage. If you do then playing publishers off against each other can help - the PDF software market springs to mind in particular and I know Nuance will offer corporate/volume licensing with low minimums when grabbing sales from Adobe.
Jan 02, 2018 - 01:32 AM
The introduction of subscription licensing and SaaS services is also seeing a move back to individual user licensing, managed by keys for each use of the software/application.
This becomes more of an administrative nightmare for each organisation especially where the keys are per user and not a generic key for a specific number of users. Implementation/activation of the software becomes more of a manual overhead and detailed records need to be maintained for future hardware upgrades and re-implementation of the software for the user.
I have recently encountered a vendor who was very clear that licences could not be transferred even if the user had left the organisation and was replaced by a new person. The answer was you would need 2 licences during the year in which there were 2 users. Even when asked if the original user had left the organisation because they had died the answer was that the licence could not be transferred. Absolutely ridiculous although possibly an interesting challenge through the courts.
The underlying theme for subscription/SaaS/non-reuse of licences seems to be the creation of revenue income which the business analysts would see as growth in the company sales and therefore drive a higher stock market valuation/price.
Jan 02, 2018 - 08:57 PM
I haven't encountered volume licences with each user having a specific key but that is something to look out for. No wonder there is a shortage people wanting to work in our area!
Jan 02, 2018 - 09:44 PM
Historically, IT didn't receive any confirmation of license purchase or license details which caused all sorts of problems. IT did use to receive the software boxes though, but as soon as it went electronic that stopped and went straight to finance or procurement. This mean that software took an age to be delivered to the end-user as IT simply didn't have the information required to fulfil their request.
Whilst we haven't created a SAM shared mailbox yet, all license details MUST come to myself in the SAM team, or uploaded to our Software Contracts Database. We then track what has been uploaded v the orders via our procurement system to ensure we have a complete picture of our entitlement. The entitlement is then added into Snow for an updated compliance position and to track the spend and future renewals.
I've found some vendors to be lazy and take an age to send license details if there isn't a license key or serial number. We have to chase quite a bit!
Jan 09, 2018 - 11:56 PM