Jul 19, 2018 - 07:47 AM
Jul 19, 2018 - 07:55 AM
Jul 19, 2018 - 08:25 AM
Jul 19, 2018 - 09:03 AM
Most companies, especially those with heavy IBM footprint, will integrate BigFix/ILMT's discovery capabilities with a SAM tool that allows third-party integration. Seems to be the only way to address this fully.
Jul 24, 2018 - 04:37 AM
It would be interesting to see other users' opinions on the results they had after configuring their SAM tools for accurate Oracle PROC or IBM PVU consumption/calculations. However, it’s unlikely that we will see many of those reactions, as most of the organizations are in a situation where:
1. - They bought a tool and they discovered after the purchase that the sales person over-sold the tool capabilities, but they have made the investment already, so they are trying to make the best of it, OR
2. - They bought the tool, but are un-aware that the consumption is not fully accurate, OR
3. - They bought a tool knowing well what it could and could not do and were prepared with an alternative solution for the cases where the SAM tool could not deliver.
Unfortunately, very few of the customers in the 3 categories above are providing feedback about this, for various reasons. The ones that are aware and had a solution outside the tool are usually promoted by the tool vendors as champions of implementing their SAM tool, so they do not talk about what that specific tool cannot do. Most of the ones that have disappointing results are not providing feedback because they sometimes think they have made a mistake and making a fuss over it will not help; so, they try to solve their problems inhouse. For the 3 rd category, they cannot say anything as they don’t know.
So, what we are left with, are opinions of people such as Eric or Richard that are certainly true, but coming from a 3 rd party also selling SAM services, are not as powerful as feedback coming from a customer that owns the tool and has experienced issues. And that is unfortunate, as openness about issues or problems can create a solution, but keeping these matters under the rug will not help neither the client or the tool vendors, as tensions build up.