Voted Best Answer
Nov 16, 2018 - 07:53 AM
Not sure what the department this Adobe contact is in, but most likely in a customer success team to get existing customers to new programs and preferably to their ETLA/Cloud environments/agreements. All is normal practice, with the exception in this case I would have expected a normal intro by Adobe with also explaining clearly what their aim is and work together.
Regarding upcoming renewals I think this is a wrong way of using this term, however they have a valid point that when you have TLP with Perpetual licenses and these might be older versions, there will come a point probably they are not supported anymore or your company will need to move due to technical and compatibility reasons. If this is the case, it is certainly worth exploring this, but then it is better to fully understand what is required in terms of process, possible risks/costs before you would agree in cooperating with them.
As for the reseller question I am not sure what exact role they played in this. In general they might be in it as well, as TLP is for them not a good agreement with customers. But in the end it brings them also more revenue as the prices are higher. Overall all resellers act similar, so unless there is another reason to seek another then you could consider that.
Again, happy to help out in more detail performing an internal review so we can see how to turn around such requests and make it beneficial for your company now Adobe is knocking at the door. If there is interest, I suggest to have a call first to understand the entire Adobe estate and future plans of your company regarding Adobe software. My colleague Patrick de Veer (former Adobe EMEA Compliance Director) is the guy that can definately support you if and when needed. Just let us know. Regards, Richad