Mar 05, 2019 - 02:18 AM
Where is your Office 365 tenant hosted? Wondering if it might be that. But it's probably the Micrososft portal being, well, Microsofty - I recall have no end of issues with tenancy and getting access to serials, downloads, and entitlements. All the issues were due to having a UK agreement but a US-hosted tenant. In the end they had to trash our agreement and set up a new one from scratch - it took two months of back and forth with MS support and finally escalation internally to the dev team in charge of portal. This was after the move away from VLSC to the new portal. Which is sadly different crap, different portal.