Oct 24, 2019 - 12:51 AM
I would say something like this (see below). Please fill in the <blanks> with your details.
Hope it helps, best of luck!
"Dear <software vendor>,
I'm contacting you in regards to contract number <1234>. We want to make use of our contractual clause <reference to contract clause>, which allows us to return unused software in exchange for other software (credits or rebalancing).
We would like to <return software x and y .... short description>.
I've attached a copy of our contract for your reference. Please advise what is the procedure we have to follow.
Thank you in advance!
Oct 24, 2019 - 05:06 AM