How do you effectively "manage" your cloud software?
Obviously this has been discussed before - probably at length, but as a new entry to the world of Software Asset Management, I would like to hear about your experiences and approaches to managing your cloud-based/web-based/SaaS (whatever you want to call it) software in the cloud.
As an organisation we're quite heavily invested in cloud technology, our strategy is cloud-first where possible. As such we have a whole bunch of applications & services running in the cloud, from the likes of Salesforce to our HR system, ERP/financial, monitoring, security, etc etc. - down to little noddy SaaS tools that may be used by a small handful of people within their department in the business.
Are you using a particular tool or set of tools? Are you tracking & managing these licenses or consumption of the product or service?
What challenges have you faced? How would you do it better if you could do it again, what would you change?