I’m thinking about some research with ITAM Review readers around Hardware Asset Management best practice. Specifically management of desktop, laptop, mobile devices, servers and virtual machines (public and private).
Some questions that spring to mind are as follows:
How do you ensure the breadth of hardware records is accurate? e.g. How do you ensure you are recording everything. If you have 1,000 devices, how do you know there are not actually 1,100?
How do you ensure the accuracy of hardware records e.g. If a device has 1GB of memory how do you ensure that record is accurate?
What financial reporting on HAM is of interest to your senior management team?
What are the key processes that underpin HAM at your company?
Planning and Forecasting, Acquisition, Stock keeping, Issue / Acceptable Use, Maintenance, Lease, Dealing with outsourcers, VM creation, device monitoring, dealing with exceptions (records not showing what they should)
What challenges are you key challenges in managing devices?
What are the highest profile risks in managing hardware?
Has upcoming GDPR legislation changed your thinking around hardware management?
What asset fields are important and why?
Finally I would like to interview some HAM professionals and maybe set up some special interest group conference calls for those interested in the subject.
Please let me know if you think there are other important things to ask the ITAM Review community.
Thanks, Martin Thompson