Receipt of electronic licence
I am wondering what people's experiences are regarding the delivery of an electronic software licence.
My company buys the majority of off the shelf software through resellers who tell me that an increasing number of software publishers will only issue software licence details to an end user. The end user is usually unable to do anything with the information because the licence details need to be input as part of the installation process which they do not have the rights to do.
In some cases I am told it is because the publisher will not send licence info to a shared mailbox. It seems to me that this displays a distinct lack of trust in an organaisation's ability to securely manage access to information and if we were to choose one member of the team to receive the information into their personal mailbox it would inevitably lead to delays in allowing the end user to access the software.
Another reason I am given is that the licence is not transferable to another user which is fine but if the end user receives a new computer would they be expected to hunt down the licence details for all their software? Perhaps we shouldn't bother with a SAM tool!
It goes without saying that we ask the end user to forward us the information so that it can be centrally recorded but in doing so we are bypassing the intention of the publisher and all that has been acheived is wasted effort and time. I would be interested to hear any views on this.